We have an arrangement with several independently owned trucking companies that will deliver plant material from our location to anywhere requested.
We strongly request that in all instances scheduled deliveries; that all material be unloaded as quickly as possible. It is our policy to schedule loads with enough lead time to deliver, unload and have the truck return to the nursery early enough to make reloading possible.
If picking up material from our yard locations is preferred we will ensure that the material is ready on the date requested. The labor of loading and covering the material is our responsibility. However, Quail Run Nursery and Still Pond Nursery Sales do not supply tarpaulins (tarps) to cover loads. Any material leaving our locations without proper nursery tarpaulin will be void of any credit issues that may occur.
We request that all pick ups be made between 7am - 12pm and 1pm - 3pm unless otherwise arranged.
Orders not picked up five (5) working days after scheduled pick up date will be invoiced. Quail Run Nursery and Still Pond Nursery Sales are not accountable for the material viability after this time frame.
Sales Terms, Conditions and Pricing
For customers with established credit, sale terms are Net 30 days from the date of invoice. A finance charge of 1.5% per month (18% annually) is charged to ALL accounts over 30 days in aging. First time buyers are Due On Receipt or COD.
Retail Sales Tax
Maryland Law requires businesses to collect a 6% sales tax on all purchases shipped within the state of Maryland or picked up at our location; unless we have some form of tax exemption subsequent to invoicing. Examples of acceptable tax exemption forms are: Maryland Resale Certificate, Exempt Use Certificate, Exempt Organizational Certificate, Direct Payment Permit, or form of identification that the purchaser is a government agency.
Deliveries out of state are exempt.
Any concerns, claims, disputes on plant material, report immediately upon receipt.
Notations on shipping papers, a phone call, email, text, or dated letter will be acceptable.
Quail Run Nursery and Still Pond Nursery Sales cannot guarantee the future life of plant material, but we do guarantee that the plant material will arrive in good condition.
Quail Run Nursery and Still Pond Nursery Sales assume no liability for delays or failure to fill orders due to causes beyond our control.
Please submit cancelations in writing by fax, email, or letter.
A 20% restocking fee will be accessed to any material cancelled after being harvested or cancelled after the five day period beyond requested pick up date.